Summary
The Associate – Operations Business Analyst will be responsible to work with the FTO/TBO Head of Operations within coordination and execution of departmental projects, audits and several other business requirements.
Key Responsibilities
New Product approval coordinator by ensuring all departments impacted within FTO & TBO are amenable to the changes (NAP) and not issues are identified.
BCP Coordinator – ensure all BCP testing events are managed and executed properly and timely. Ensure all BCP documentation is completed and submitted as required.
Assist with the coordination and executions of UATs (user acceptance testing) during the implementation of new IT applications and process updates.
Operational Incident Reporting – work with all members of FTO & TBO to coordinate and report to management any and all Operational Incidents and coordinating potential losses
Coordinate and document all Offshore governance meetings. (i.e. – with Canada, Brazil, GELOP)
Coordinate, maintain and manage Service Level Agreements with our Offshore counterparts
Project Management – work with FTO & TBO Operations team to ensure all current projects are tracked and completed in a timely manner. Ensure all Test Scripts are executed and documented in a way consistent with management expectations. Projects can include data quality improvement efforts, most notably the support of the Facility Support Group in the DGO department.
Work within all operations teams and have a full understanding of all products and processes within FTO & TBO Operations units.
KRI/KPI Reporting – work with management to coordinate and report all KPI/KRI information as required to meet internal requirements.
Reconciliations – ensure proper management of reconciliation items by working with head of Control and Reconciliation unit and report issues to management. Support the team during the preparation and submission of the annual PSR self-assessment report with the FED.
Provide any support needed to each of the individual areas of FTO & TBO Operations.
Prepare materials for both intra- and interdepartmental presentations covering a multitude of topics (process/workflows overviews, project updates etc.)
Management and Reporting
Provide support to the Head of FTO/TBO Operations
Key Internal contacts
- Control & Reconciliation team
- TBS Team
- BSG Team
- DGO Team
- Audit
- Various IT supports
- International Trade and Transaction Banking (ITB) Front and Middle Offices
- Compliance
- Finance
Key External contacts
Clients, Auditors as required
Qualifications/Education Required
- English language
- College degree
Experience Required
Minimum of 15 years with knowledge of Loan Administration, Funds Transfer and Letters of Credit
Competencies Required
- Team player
- Good presentation skills
- Good writing skills
- Good time management skills
- Good and constructive interaction with clients and colleagues
Desired Competencies
- Capacity to develop others
- Capacity to delegate
- Capacity to cooperate / work across discipline
- Capacity to take on board the strategy of Credit Agricole CIB and participate in actions to deliver
Skills & Knowledge Requirements
- Knowledge of Loan Administration
- Knowledge of LC Processing
- Knowledge of Payments Processing
- Knowledge of Client OFAC Screening
Desired Skills and Knowledge
- Knowledge of ACBS
- Knowledge of Trade Innovations
- Knowledge of Montran (JGPS)
- Knowledge of Intellimatch
- Knowledge of UCP 600/ISP 98/
- URDG 758
